From 30th October 2021 FirstCare will become 'GoodShape'

Don't panic! Our round-the-clock support for you and your colleagues will continue. But you've probably got some questions. So, here are some answers...

Why are you changing your name?

Why the new name?

Our business has evolved with the world of work.
Since 2004, we have been helping to reduce the personal and financial impact of illness and injury in the workplace. When we began, our focus was solely on ‘managing absence’ but over the years our role has evolved and expanded. We’ve learned more about the world of work and our data proves that healthy organisations are more successful.

‘Absence’ is a symptom, not the cause.
We now help management teams to understand the root causes of unplanned leave so they can act swiftly to provide support for their people. Our analytics tools are used by management teams to identify ‘hot spots’ in their organisations where improvements are necessary and by policy makers to assess emerging trends in the employment market.

We’re not just for HR teams.
Our service has become an essential means of engaging with staff to provide early intervention and referral to health and wellbeing services such as EAPs, Occupational Health and counselling.

For some customers, such as NHS Trusts and other essential services, our technology even interfaces directly with key workforce systems such as resource management and payroll.

Our focus is on improving wellbeing, performance, and insight.
So, while our award-winning service remains the market leader in managing absence, our primary mission is to provide expertise, tools, and insight to improve wellbeing and performance in the workplace.

We’re now part of the award-winning MARCOL group.
Today, we’re also part of the MARCOL Health group, a family of innovative companies including pioneers in diagnostic technologies, counselling services and round-the-clock healthcare.

Our new name marks the beginning of a wide-reaching programme of investment in new initiatives, new educational resources, and new technology. This will enable us to provide even better support for your employees and to give you enhanced tools that you need to manage your teams, making processes simpler and reducing risks.

We want to make a difference.
Above all, we’re on a mission to improve wellbeing and performance for both individuals and organisations. We think ‘GoodShape’ is the perfect name to communicate this.

The rationale is simple. If your people are in good shape, your organisation will also be in good shape.

Employees

Will the absence reporting process change?

No. The process your employees follow to report and update their absences will remain the same as it is now.

Will the telephone number for reporting absence change?

No. All our telephone numbers will remain the same.

Will our employees be notified of the name change?

Naturally, keeping your employees informed about these important changes is essential. So, prior to the name change, we will support you and your colleagues by producing a range of print and digital materials to communicate directly to members of your staff. We'll also update scripts, absence line audio and Insight to reflect these changes.

When I phone to report my absence, will the telephony (IVR) sound different?

An audio message will be placed at the start of the recorded greeting on your absence line, informing the caller that they are in the right place and confirming that FirstCare is now called GoodShape. We’ll also send SMS messages to all of your employees who have registered their current mobile phone number on our system.

As well as this, there will also be further improvements to the IVR messaging over the coming weeks.

Will we be issuing new wallet cards?

No. The content on your wallet cards remains correct. We will not print any new wallet cards until after GoodShape is launched on the 30th October. Cards ordered after that date will reflect our new branding.

HR Teams

Do I still send or load my Staff in Post (SIP) fie in the same way as I do today?

Yes. From the 30^th October 2021, you’ll need to use the new URL https://goodshapecentral.com, however the functionality behind this URL will be exactly the same.

If I require support from my Account Manager will their contact information remain the same?

All our email address extensions will change, so if you communicate directly with one of our employees it will be firstname.surname@goodshape.com.
However, as we phase out the old branding, there will be a transition period, so don’t worry if you do forget to use the new addresses immediately, we will still receive emails sent to old addresses.

Line Managers & Leadership Teams

Will the 'Insight' platform be changing?

Yes. But only in name. FirstCare Insight will become GoodShapeCentral on 30^th October 2021.

To access the platform, you’ll need to use the new URL https://goodshapecentral.com
(This will replace the current https://firstcareinsight.uk address.)
The user interface will also have a different appearance (new colours and logos), but the features, functions and layout will remain unchanged.

Can I receive a test email from notifications@goodshapecentral.com before the 30th October

There will be significant testing as we cutover prior to the 30^th October and unfortunately it is not possible to test the notifications@goodshapecentral.com email address in advance with our customers.

However, please ensure you are able to access the landing page successfully https://www.goodshapecentral.com/ and see the image below, this will check that the whitelisting for the GoodShapeCentral domain has been successful.

Can managers continue to login to the system using their existing username and password?

Yes. Managers will be able to login to the system using the same details as they do now.

Will the email address from which notifications are sent change?

Yes. When we become GoodShape, notifications to you and colleagues will be sent from notifications@goodshapecentral.com

Will email addresses for FirstCare employee’s change when you move to the new GoodShape branding?

Yes. All our email address extensions will change, so if you communicate directly with one of our employees it will be firstname.surname@goodshape.com. Whilst we phase out the old branding, there will be a transition period, so don’t worry if you do forget to use the new extension immediately, we will still receive your email!

Will references to FirstCare within our service configuration be updated?

Yes. All Callflow Scripts, Callflow Questions, Notification Emails, Return to Work Interviews or SMS Reminders you have configured on our system, and which include the word FirstCare, will be updated by our team. The word ‘FirstCare’ will be replaced with GoodShape. Other than that, your service configuration will remain exactly as it is now.

Will we have new posters?

Yes. These are being personalized for each client and will be sent to you under separate cover. They are in a handy .pdf format, ready for printing or emailing directly to your team as well as for using on your own Intranet sites.

Will the FirstCare Insight platform change?

The features and functionality of FirstCare Insight will remain the same. However, the platform will be renamed 'GoodShapeCentral' and will have a fresh new look and feel. So, you'll find everything you need is still in the same place and the service will also be clearer and easier to use.

If you'd like to know more, here's a short video...

Will Alerts and Notifications look different?

Yes. Whilst the content of your Alerts and Notifications will remain the same wherever reference was made to FirstCare, this will now be replaced with GoodShape.

In addition to this, Alerts and Notifications are soon to be colour coded to make them easier for you to see what type of Alert or Notification you have received. Here is diagram to demonstrate – please note, this is just a mock and therefore is subject to change, but is indicative of the type of changes managers should expect to see:

New look emails

IT Teams

What is the URL that will be replacing the current https://firstcareinsight.uk address?

From the 30^th October 2021, you’ll need to use the new URL https://goodshapecentral.com

'Whitelisting' - Will our IT team need to do anything?

If your organisation uses a ‘whitelisting’ process that blocks users from visiting websites that are not on an approved list, you will need to ask your IT team to add https://goodshapecentral.com to the list to ensure you can access our platform.

Your organisation may also have a policy to ‘whitelist’ email domains to allow only the receipt of bulk emails from approved external sources. If this is your company policy, your IT team will need to add @goodshapecentral.com to the list of approved email addresses.

These changes will need to be made before 30^th October 2021.

Will any of the security elements, processes, or procedures be significantly altered and not 'ported over' from the FirstCare system to the GoodShapeCentral system?

Everything will remain as was in line with FirstcareInsight. The changes are purely cosmetic/relating to the name so other than a new DNS, the platform is the same. Our robust, independently certified security measures remain in place.

Are the SFTP services impacted by the rebrand?

Only the domain name record will change, to ‘sftp.goodshapecentral.com’. Whilst we would ask you to update your settings to reflect this new destination name on the 30th of October or soon after, the existing record will continue to map to the correct location until the end of the year.

Finance Teams

When is the rebrand taking effect?

30^th October 2021.

Will this affect our service contract?

No. The terms of your service contract and our service level agreements (SLAs) will not change. You won’t need to sign a new contract. Our registered address remains the same, but we will issue a letter formally notifying you of our change of business name.

How will the change affect pricing and invoicing?

Our fees will not change because of the new name. However, from November, all invoices issued by us to your organisation will come from ‘GoodShape’ not FirstCare. Please let your finance department know!

Have FirstCare’s bank or invoicing details changed as a result of the rebranding to GoodShape?

No. This is a name change only and our banking and invoicing details remain the same.

Please find below our bank account details to offer clarity and to reassure that this will remain the same after the 30th October.

Bank Name: Santander

Bank Address: Santander UK, Bridle Road, Bootle, Merseyside, L30, 4GB

Sort code: 09-02-22

Account Number: 10692668

Will the email addresses for both finance and where we receive our invoices change?

All our email address extensions will change, so if you communicate with us directly from the 30^th October 2021 will be invoicing@goodshape.com.

Whilst we phase out the old branding, there will be a transition period, so don’t worry if you do forget to use the new extension immediately, we will still receive your email!

Will Invoices and Credit Notes look different?

Invoices and/or Credit Notes raised on or after 1st November 2021, will be reflective of our new brand name.