Benefits of referral management with GoodShape

Transparency

Transparency

Access real-time status of referrals for employees, as well as outcomes, treatment pathways, and success rates.

Early intervention

Early intervention

Minute-one referrals enable early interventions and quicker access to support services, leading to a faster recovery and return to work.

Improved compliance

Improved compliance

Improve compliance by tracking manager referral decisions and timeline adherence, ensuring consistent policy enforcement.

Key features

Tracked referrals

Employee and manager-led referrals to treatment services such as Occupational Health, physiotherapy, EAPs, and more
 
Customisable criteria to trigger minute-one referrals
 
Allow employees or managers to easily accept or decline referrals
Tracked referrals (1)

Key features

Tracked referrals (1)

Tracked referrals

Employee and manager-led referrals to treatment services such as Occupational Health, physiotherapy, EAPs, and more
 
Customisable criteria to trigger minute-one referrals
 
Allow employees or managers to easily accept or decline referrals
Manager KPIs

Manager KPIs

Total number of referrals actioned, with a breakdown of accepted versus declined
 
Number of referrals actioned on time
 
Percentage of compliant referrals

Data analytics and reports

New, active and closed referral reports
 
Outcome reports by department, trigger, absence reason, and absence length
 
Target action dates for suppliers to respond to referrals
Data analytics & reports
Data analytics & reports

Data analytics and reports

New, active and closed referral reports
 
Outcome reports by department, trigger, absence reason, and absence length
 
Target action dates for suppliers to respond to referrals

How it works

1.

Employee reports absence.

For every absence, the employee's absence details are compared to the customised referral criteria and if met, a referral is offered or their manager is notified.
2.

Referral is offered.

The employee is offered a referral to the appropriate support which either they or their can manager can accept or decline. Reasons for declining are captured.

3.

If accepted, referral form is completed.

If the employee or manager chooses to accept a referral, they are prompted to fill out a form comprising of questions required for the wellbeing supplier.

4.

Referral is sent to supplier.

Once the referral form is submitted, an email is automatically sent to the wellbeing supplier, including a link to login to view and download the referral form.

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