Support for Employees
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Report and manage your absence and access wellbeing advice online.*
Register
Click here for instructions on how to register your account so you can report absences via our web platform and app.
FAQs
Click here to explore answers to common questions.
GoodShape Academy
Have a technical query? Visit the GoodShape Academy to find a tutorial.
*You must have registered your account before you can login.
Register
Registering your GoodShape account gives you the convenience of reporting your absences online, allowing you to report your absence in a matter of minutes through our app or on the web.
You must register your account to log in and report absences through our app or web platform.
Accounts that haven't been registered won't be able to login online.
How to register
If your employer has enabled the GoodShape App:
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- Check your work email inbox for your registration email.
- If you can’t find it, email appqueries@goodshape.com with your full name and company name to get a new link.
- Click the link in the email we've sent.
- Check your work email inbox for your registration email.
FAQs
I'm locked out of the GoodShape App - how do I unlock my account?
To unlock your account, open the app, select 'Forgotten your password?', and follow the instructions.
How do I report an absence?
To report an absence, log in to the app with your GoodShape account details, click 'Report an absence' on the homepage, and complete the form.
If this is your first time using the App, you will need to complete a few registration questions first.
Who will be notified of my absence?
Details of reported absences will be sent to the designated ‘Notification Contacts’ chosen by your HR team, including your line manager.
Depending on the nature of the absence, such as a workplace accident, other relevant parties like health & safety representatives may also be informed.
I’ve downloaded the GoodShape App, but I can’t access it - what do I do?
To start using the GoodShape App, you’ll first need to create a GoodShape account. To do this, follow the link in the registration email we’ve sent you and create an account - you can then log in to the app using your details.
If you need a new registration email, please call your dedicated absence support line or email appqueries@goodshape.com.
I don’t have a work email address - what should I do?
If you don't have a work email address, please call your dedicated absence line. If you can't find this number, then contact us on 0345 456 5767.
Still need help?
Employees
If you are unable to use the App to report your absence, you can call your organisation’s dedicated absence line.
If you can’t find this number, then contact us on 0345 456 5767.
Please do not use the form below to report an absence as it will not be registered.
If you have any other questions about GoodShape, please speak to a member of your HR team.