Support for Managers
Login
Click here to access GoodShapeCentral (GSC) for employee management and reporting.
GoodShape Academy
Have a technical query? Visit the GoodShape Academy to find a tutorial.
FAQs
Click here to explore answers to common questions.
Raise a support ticket
To log a support ticket, click here to login to GoodShapeCentral, then navigate to ‘Service Desk’.
FAQs
My account has been locked or disabled - how do I unlock my account?
Contact one of your organisation's HR admin users for support with unlocking your account.
I'm locked out of the GoodShape App - how do I unlock my account?
To unlock your account, open the app, select 'Forgotten your password?', and follow the instructions.
How do I report an absence?
To report an absence, log in to the app with your GoodShape account details, click 'Report an absence' on the homepage, and complete the form.
If this is your first time using the App, you will need to complete a few registration questions first.
I’ve downloaded the GoodShape App, but I can’t access it - what do I do?
To start using the GoodShape App, you’ll first need to create a GoodShape account. To do this, follow the link in the registration email we’ve sent you and create an account - you can then log in to the app using your details.
If you need a new registration email, please call your dedicated absence support line or email appqueries@goodshape.com.
I don’t have a work email address - what should I do?
If you don't have a work email address, please call your dedicated absence line. If you can't find this number, then contact us on 0345 456 5767.